FaQ

🚚 SHIPPING & DELIVERY

Handled With Care. Delivered With Intention.

At ORIANA, every package represents something meaningful. From checkout to doorstep, your order is prepared with precision, protection, and respect for the moment it’s meant to create.

🕐 ORDER PROCESSING

All orders are carefully prepared within 3–5 business days.

During this time, each order is:

• • Quality-checked with attention to detail
• • Thoughtfully packaged for safe transit
• • Secured to arrive in beautiful condition

We value care over haste — because what you receive should feel intentional and worth the wait.

🚚 ESTIMATED DELIVERY WINDOWS

🇺🇸 United States

• • Shipped via reliable carriers such as USPS or FedEx
• • Estimated arrival: 15–20 business days after processing

🌎 International Orders

• • Estimated arrival: 15–30 business days , depending on destination and local customs procedures

Please note that shipping times may vary due to customs clearance, seasonal demand, weather conditions, or unforeseen global logistics delays.

To prevent delays or returned shipments, please ensure someone is available at the provided address during the estimated delivery period.

🔎 TRACK YOUR PACKAGE

Once your order ships, you will receive a confirmation email containing your tracking details.

You can also visit our Track Your Order page anytime to follow your shipment in real time.

❌ ORDER ADJUSTMENTS & CANCELLATIONS

If you need to make changes, please contact us within 24 hours of placing your order.

• • For cancellations: Use the subject line “Cancel My Order”
• • For address updates: Changes must be requested within 24 hours (once shipped, we are unable to modify delivery details)

📦 DELIVERY ATTEMPTS

Most shipping carriers will attempt delivery up to two times.

💌 DAMAGED OR INCORRECT ORDERS

If something isn’t right, we’ll resolve it promptly.

Please email us with:

• • Your order number
• • Clear photos of the issue

Once verified, we will arrange a replacement at no additional cost.

🤍 OUR COMMITMENT TO YOU

Your trust means everything to us.

If you have questions at any stage of your order, our support team is here to provide clear, prompt assistance.

⌛ We typically respond within 24 hours (often sooner).

🏪 STORE DETAILS

ORIANA